Question 1
Define the following two types of work place developments:
1. Hot desking,
2. Flexible working.
Question 2
List 2 advantages and disadvantages of Flexible working.
Question 3 - Case Study Scenario
Stuart used to work from an office and mainly dealt with computer support problems for the whole business by telephone. He really only needed to be in the office for the two days each week when he was available to repair the computers.
Now Stuart is a home-worker for three days a week. The trouble is that he has re-routed calls to his mobile and often answers queries in the park, the supermarket or even the pub. Sometimes he does not even answer the phone.
1. Was it a good idea to switch his working practices? Explain your answer (6 marks)
2. If Stuart is working from home and unable to answer the phone, what should he do to alleviate the problems people are experiencing in communicating with him effectively? (8 marks)
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